EZC Pak returns will be accepted within 5 days of order delivery. There is a 20% disposition charge for returned orders.
Returns & Restocking Fees: All orders come with a 5-day money back guarantee. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. A 20% disposition fee will be deducted from the refund.
Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced.
Canceling/Changing Your Order: Due to our size and efficient fulfillment, we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.